Last Updated:

Dec 2024

Cancellation Window

- If you cancel at least 72 hours before your scheduled rental, you may be eligible for a full refund (minus any applicable processing fees).

- Cancellations made less than 72 hours before the scheduled rental may be subject to a partial refund or no refund, at MGS’s sole discretion.

- Weather Considerations: Outdoor events impacted by adverse weather can often be rescheduled at no additional charge, subject to availability.If a reschedule is not possible, refunds may be issued at MGS’s sole discretion.

- No-Show: If you fail to be present at the agreed-upon delivery location and time without prior notice, no refund will be provided.

- Early Termination of Rental: If you choose to end your rental period early, refunds will not generally be provided for unused time.

Equipment Malfunction

- Equipment Issues: If the simulator equipment malfunctions due to no fault of your own, MGS will make all reasonable efforts to repair or replace it promptly.

- Refunds for Malfunction: In the event that the malfunction cannot be resolved, a pro-rated refund may be provided based on the rental time remaining.

How Refunds are Issued

Refunds are typically processed using the original payment method. Please allow 5 business days for the refund to be reflected in your account, depending on your financial institution.

Contact Us

If you have any questions about this Terms Of Use, please contact us at:

- Phone: 623-295-8143

- Email: [email protected]