Cancellations and Refunds
Cancellations and Refunds
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Cancellation Window:
- If you cancel at least 72 hours before your scheduled rental, you may be eligible for a full refund (minus any applicable processing fees).
- Cancellations made less than 72 hours before the scheduled rental may be subject to a partial refund or no refund, at MGS’s sole discretion.
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Weather Considerations:
- Outdoor events impacted by adverse weather can often be rescheduled at no additional charge, subject to availability.
- If a reschedule is not possible, refunds may be issued at MGS’s sole discretion.
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No-Show:
- If you fail to be present at the agreed-upon delivery location and time without prior notice, no refund will be provided.
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Early Termination of Rental:
- If you choose to end your rental period early, refunds will not generally be provided for unused time.
Equipment Malfunction
- Equipment Issues: If the simulator equipment malfunctions due to no fault of your own, MGS will make all reasonable efforts to repair or replace it promptly.
- Refunds for Malfunction: In the event that the malfunction cannot be resolved, a pro-rated refund may be provided based on the rental time remaining.
How Refunds are Issued
Refunds are typically processed using the original payment method. Please allow 5 business days for the refund to be reflected in your account, depending on your financial institution.